When do appointment reminders get sent out

Visibook delivers appointment reminders to customers 24 hours prior to the start of any appointment.
For merchants, Visibook delivers a summary reminder message the evening before your appointments.

Appointment reminder formats

Appointment reminders can be delivered in three possible formats:

  1. SMS text messages (currently only in the U.S. and Canada)
  2. Mobile app push notifications
  3. Email

Users can always opt-in or opt-out of receiving these notifications under their profile settings (pictured below)

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