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Android phone stuck on loading screen
Android phone stuck on loading screen

What to do if your Android phone doesn't move past the initial loading screen

Brian Choe avatar
Written by Brian Choe
Updated over a week ago

After we push an update, some Android phones will get into an out-of-sync condition, causing their Visibook app to get stuck on the initial loading screen, like this:

The fix for this is simple. Just follow these steps (it might vary a little from one Android phone model to another, but these are the general steps):

  1. Go to your phone's Android settings

  2. Select Apps

  3. Visibook

  4. Storage

  5. Clear data and cache. Don't worry, your data will not get lost.

Restart the Visibook app and you should be all set!

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