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How do appointment reminders work

How and when do appointment reminders get sent out

Written by Brian Choe

When do appointment reminders get sent out

Visibook delivers appointment reminders to customers 24 hours prior to the start of any appointment.
For merchants, Visibook delivers a summary reminder message the evening before your appointments.

Appointment reminder formats

Appointment reminders can be delivered in three possible formats:

  1. SMS text messages (currently only in the U.S. and Canada)

  2. Mobile app push notifications

  3. Email

Users can always opt-in or opt-out of receiving these notifications under their profile settings (pictured below)
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